Pick My Advisor | Data deletion

Section 01

Your right to deletion

Under the Digital Personal Data Protection Act, 2023, you may request that Pick My Advisor erase personal data we hold about you, subject to lawful retention requirements.

We do not sell your data

PMA does not sell personal data for advertising. Deletion requests are handled by our privacy contact — not through a third-party marketplace.

Section 02

What we can delete

On a verified request, we typically delete or anonymise:

Account profile data — name, email, phone, and profile details linked to your login
Draft / unused submissions — incomplete forms that were never filed or paid
Marketing preferences — opt-out and communication flags (you may also simply unsubscribe)
Session analytics identifiers — where not required for security or abuse prevention

Section 03

What we may retain

Some records cannot be fully erased immediately when retention is required for law, disputes, payments, or safety:

Payment and invoice records required for tax, accounting, or chargeback handling
Complaints already routed to government officials (those copies sit with the receiving authority; PMA may keep a minimal audit trail)
Legal notice or consultation records needed to resolve disputes or fraud investigations
Security logs needed to prevent abuse, for a limited period

Already shared with third parties

If you asked PMA to share details with a ward official, advisor, or payment processor, those parties may hold their own copies under their policies. We can stop further use on our systems and guide you on contacting them where relevant.

Section 04

How to request deletion

Email privacy@pickmyadvisor.in from the email address linked to your account, with subject line “Data deletion request”, and include:

Full name used on PMA
Registered email and / or phone number
Any case IDs, booking references, or payment IDs you know
Whether you want full account closure or deletion of specific records only

We may ask for a simple identity check before acting, to avoid deleting someone else’s data.

Section 05

Timeline

We acknowledge valid requests within 7 business days.
We aim to complete deletion or confirm lawful retention within 30 days of verification.
If more time is needed (for example, complex payment disputes), we will tell you why and the expected date.

Section 06

Other privacy rights

You may also request:

Access to personal data we hold about you
Correction of inaccurate information
A copy / export of your account data where reasonably available
Opt-out from non-essential communications

See our Privacy Policy for full details on collection, security, and sharing.